Changes between Version 3 and Version 4 of TracSupport


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Timestamp:
Apr 24, 2017, 10:36:27 AM (6 months ago)
Author:
trac
Comment:

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  • TracSupport

    v3 v4  
    11= Trac Support =
    22
    3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the project wiki.
     3Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
    44
    5 There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
     5There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
    66
    7 Before you start a new support query, make sure you've done the appropriate searching:
     7You can search questions tagged with `trac` on [SO:tagged/trac Stack Overflow].
     8
     9Before you start a new support query, make sure you have done the appropriate searching:
    810 * in the project's [trac:TracFaq FAQ]
    9  * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List]
    10  * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~ ticket query].
     11 * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
     12 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
    1113
    12 Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
     14Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
    1315
    1416----
    15 See also: [trac:MailingList MailingList], [trac:TracTroubleshooting TracTroubleshooting], [trac:CommercialServices CommercialServices]
     17See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]