Changeset 1938 in MondoRescue

Timestamp:

May 17, 2008, 1:16:14 AM (17 years ago)

Author:

Bruno Cornec

Message:

Better instructions for getting support (test versions, size of attachments)

File:

• branches/2.2.6/website/support.shtml (modified) (1 diff)

branches/2.2.6/website/support.shtml

@@ -18 +18 @@
             <li><tt>/var/log/mondorestore.log</tt></li>
     </ul></p>
+    <p>Feel free to compress them if their size is greater than 400kB - limit of the mailing list attachements size. And the preferred way is to provide them as multiple files compressed, rather than a compressed tar file if possible :-)</p>
     <p>Second look at the <a href="/docs.shtml">Mondo Rescue documentation</a> and the extensive FAQ section of the Mondo Rescue HOWTO, as a lot of good tip and tricks are provided there.</p>
     <p>Third look at the <a href="http://trac.mondorescue.org/">Mondo Rescue wiki</a> which may contain additional comments,and feel free to contribute by adding your remarks.</p>
-    <p>Fourth look at the <a href="http://sourceforge.net/mailarchive/forum.php?forum_name=mondo-devel">Mondo Rescue Mailing List Archives</a> as you're probably not the first with this problem.</p>
+    <p>Fourth look at the <a href="http://sourceforge.net/mailarchive/forum.php?forum_name=mondo-devel">Mondo Rescue Mailing List Archives</a> as you're probably not the first with this problem. Or look at existing <a href="http://trac.mondorescue.org/newticket">bug reports</a>.</p>
+    <p>Fifth, if you're willing to help debugging the future Mondo Rescue versions, try the latest beta available under the <a href="ftp://ftp.mondorescue.org/test">test directory</a> of our ftp server.</p>
     <p>Finally post on the <a href="mailto:mondo-devel_at_lists.sourceforge.net">Mondo Rescue Mailing List</a> if you did not find what you were looking for, as there are more than 400 users there who could help you, including dev team members. <b>But</b>, they can only help you if your provide at least the above mentioned <b>2 first log files</b>.</p>
     <p>If your think you found a bug in Mondo Rescue, please <a href="http://trac.mondorescue.org/newticket">fill a bug report</a> and also include the log files.</p>