[354] | 1 | E-mail: hugo.rabson@mondorescue.org</P>
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| 2 | <H2 ALIGN=CENTER>
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| 3 | Objective</H2>
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| 4 | <P>
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| 5 | To work in a fast-paced, dynamic environment where I provide
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| 6 | technical support to our customers, while building my reputation as
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| 7 | an I.T. professional.</P>
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| 8 | <H2 ALIGN=CENTER>
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| 9 | Technical Experience</H2>
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| 10 | <P>
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| 11 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 12 | <TR>
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| 13 | <TD WIDTH="33%" VALIGN=TOP>
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| 14 | <P>
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| 15 | 3/2002 - Present</TD>
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| 16 | <TD WIDTH="33%" VALIGN=TOP>
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| 17 | <P>
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| 18 | Consultant</TD>
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| 19 | <TD WIDTH="33%" VALIGN=TOP>
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| 20 | <P>
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| 21 | Suffolk, England; TX, USA</TD>
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| 22 | </TR>
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| 23 | </TABLE></P>
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| 24 | <P>
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| 25 | Develop and maintain my software - http://www.mondorescue.org - and
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| 26 | provide consultancy services to clients including one of the largest
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| 27 | school divisions in Canada, employees of NASA's JPL, Hewlett-Packard
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| 28 | (France and US), IBM, Reuters, Siemens, and various colleges in
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| 29 | Europe and the Pacific. Nortel Networks licensed Mondo and
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| 30 | incorporated it in a project of its own. Mondo is currently included
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| 31 | in the Debian, Mandrake Linux, Sorceror and Gentoo distributions, with other vendors
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| 32 | evaluating it with a view to its future inclusion in their products.</P>
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| 33 | <P>
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| 34 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 35 | <TR>
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| 36 | <TD WIDTH="33%" VALIGN=TOP>
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| 37 | <P>
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| 38 | 3/2001 - 11/2001</TD>
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| 39 | <TD WIDTH="33%" VALIGN=TOP>
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| 40 | <P>
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| 41 | Tech Support Analyst, WebMD</TD>
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| 42 | <TD WIDTH="33%" VALIGN=TOP>
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| 43 | <P>
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| 44 | Nashville, TN, USA</TD>
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| 45 | </TR>
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| 46 | </TABLE></P>
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| 47 | <P>
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| 48 | Man the 877-GO-WEBMD call center. Take 75-100 calls per day - 50%
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| 49 | more than average, thanks to the macros which I created to ease my
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| 50 | interaction with the GTEDS mainframe. Work with confidential data and
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| 51 | various data conversion tables on paper and on-line in order to fix
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| 52 | claim submission/rejection issues. Escalate to Research Dept if
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| 53 | necessary but troubleshoot solo whenever practicable within time
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| 54 | constraints. Weekly evaluations put me in the 95th percentile of employees.</P>
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| 55 | <P>
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| 56 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 57 | <TR>
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| 58 | <TD WIDTH="33%" VALIGN=TOP>
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| 59 | <P>
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| 60 | 9/1999 - 10/2000</TD>
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| 61 | <TD WIDTH="33%" VALIGN=TOP>
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| 62 | <P>
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| 63 | Store Manager, Compumax Computers</TD>
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| 64 | <TD WIDTH="33%" VALIGN=TOP>
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| 65 | <P>
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| 66 | LaVergne, TN, USA</TD>
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| 67 | </TR>
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| 68 | </TABLE></P>
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| 69 | <P>
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| 70 | Provide sales and after-sales service to new and existing customers.
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| 71 | Manage the store's inventory, staff (additional staff sent from other
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| 72 | stores as required), and track income and expenditure. Build, sell,
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| 73 | repair, upgrade new+used PC's.</P>
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| 74 | <P>
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| 75 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 76 | <TR>
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| 77 | <TD WIDTH="33%" VALIGN=TOP>
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| 78 | <P>
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| 79 | 6/1999 - 9/1999</TD>
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| 80 | <TD WIDTH="33%" VALIGN=TOP>
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| 81 | <P>
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| 82 | CAD operator, Rockford Marks</TD>
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| 83 | <TD WIDTH="33%" VALIGN=TOP>
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| 84 | <P>
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| 85 | Suffolk, England</TD>
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| 86 | </TR>
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| 87 | </TABLE></P>
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| 88 | <P>
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| 89 | Create a job control database application to facilitate automation
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| 90 | and tracking of military equipment schematics. Transfer schematics
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| 91 | from paper to Visio Technical. Track changes in accordance with
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| 92 | applicable ISO ands BSI standards.</P>
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| 93 | <P>
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| 94 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 95 | <TR>
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| 96 | <TD WIDTH="33%" VALIGN=TOP>
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| 97 | <P>
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| 98 | 7/1997 - 6/1999</TD>
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| 99 | <TD WIDTH="33%" VALIGN=TOP>
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| 100 | <P>
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| 101 | Tech Support, The Word Factory</TD>
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| 102 | <TD WIDTH="33%" VALIGN=TOP>
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| 103 | <P>
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| 104 | Suffolk, England</TD>
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| 105 | </TR>
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| 106 | </TABLE></P>
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| 107 | <P>
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| 108 | Support the company's I.T. infrastructure. Contribute to purchasing
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| 109 | decisions. Write turnkey applications - including Delphi-based
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| 110 | plug-ins for Microsoft Office - for 3rd parties under contract.</P>
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| 111 | <H2 ALIGN=CENTER>
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| 112 | Clerical Experience</H2>
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| 113 | <P>
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| 114 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 115 | <TR>
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| 116 | <TD WIDTH="33%" VALIGN=TOP>
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| 117 | <P>
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| 118 | 12/2001 - 2/2002</TD>
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| 119 | <TD WIDTH="33%" VALIGN=TOP>
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| 120 | <P>
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| 121 | Customer Services, TXU Energi</TD>
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| 122 | <TD WIDTH="33%" VALIGN=TOP>
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| 123 | <P>
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| 124 | Suffolk, England</TD>
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| 125 | </TR>
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| 126 | </TABLE></P>
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| 127 | <P>
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| 128 | Give feedback to 50-75 people per day who would contact our team
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| 129 | about timescales, eligibility, etc. Our team - WarmFront - was under
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| 130 | contract to fit new central heating and cavity loft insulation to
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| 131 | homes in impoverished areas of England and Wales.</P>
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| 132 | <P>
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| 133 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 134 | <TR>
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| 135 | <TD WIDTH="33%" VALIGN=TOP>
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| 136 | <P>
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| 137 | 12001 - 4/2001</TD>
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| 138 | <TD WIDTH="33%" VALIGN=TOP>
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| 139 | <P>
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| 140 | A/R Clerk, Ingram Entertainment</TD>
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| 141 | <TD WIDTH="33%" VALIGN=TOP>
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| 142 | <P>
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| 143 | LaVergne, TN, USA</TD>
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| 144 | </TR>
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| 145 | </TABLE></P>
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| 146 | <P>
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| 147 | Clerical/data entry duties - typing, filing, handling the telephone,
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| 148 | etc. I also wrote some Excel spreadsheet macros to automate the
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| 149 | process of tallying the shipping charges. The macros were then copied
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| 150 | to my coworkers by my supervisor.</P>
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| 151 | <P>
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| 152 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 153 | <TR>
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| 154 | <TD WIDTH="33%" VALIGN=TOP>
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| 155 | <P>
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| 156 | 9/2000 - 12/2000</TD>
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| 157 | <TD WIDTH="33%" VALIGN=TOP>
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| 158 | <P>
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| 159 | I.T. Support Technician, TCH</TD>
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| 160 | <TD WIDTH="33%" VALIGN=TOP>
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| 161 | <P>
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| 162 | Murfreesboro, TN, USA</TD>
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| 163 | </TR>
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| 164 | </TABLE></P>
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| 165 | <P>
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| 166 | Volunteer full-time at my local church while waiting for my work
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| 167 | permit to arrive. Maintain the church's I.T. infrastructure - PC's,
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| 168 | printers, fileserver, print server, etc. Respond to inquiries from
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| 169 | parishioners by telephone and in person. Assist with day-to-day
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| 170 | running of ministry. Design and implement the church's data backup regime.</P>
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| 171 | <H2 ALIGN=CENTER>
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| 172 | Managerial Experience</H2>
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| 173 | <P>
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| 174 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 175 | <TR>
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| 176 | <TD WIDTH="33%" VALIGN=TOP>
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| 177 | <P>
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| 178 | 9/1999 - 9/2000</TD>
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| 179 | <TD WIDTH="33%" VALIGN=TOP>
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| 180 | <P>
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| 181 | Store Manager, Compumax</TD>
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| 182 | <TD WIDTH="33%" VALIGN=TOP>
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| 183 | <P>
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| 184 | LaVergne, TN, USA</TD>
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| 185 | </TR>
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| 186 | </TABLE></P>
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| 187 | <P>
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| 188 | I supervised up to two full-time employees, depending on workload at
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| 189 | the LaVergne store. I also kept in regular contact with the other
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| 190 | stores, balancing stocks and workloads to benefit customers and cut
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| 191 | waiting times.</P>
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| 192 | <H2 ALIGN=CENTER>
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| 193 | Qualifications and Skills</H2>
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| 194 | <P>
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| 195 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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| 196 | <TR>
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| 197 | <TD WIDTH="33%" VALIGN=TOP>
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| 198 | <P>
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| 199 | 9/1996 - 6/1999</TD>
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| 200 | <TD WIDTH="33%" VALIGN=TOP>
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| 201 | <P>
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| 202 | Business Major (Law Minor)</TD>
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| 203 | <TD WIDTH="33%" VALIGN=TOP>
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| 204 | <P>
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| 205 | UCS, Suffolk, England</TD>
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| 206 | </TR>
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| 207 | <TR>
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| 208 | <TD WIDTH="33%" VALIGN=TOP>
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| 209 | <P>
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| 210 | 9/1993 - 6/1995</TD>
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| 211 | <TD WIDTH="33%" VALIGN=TOP>
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| 212 | <P>
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| 213 | Sofware Eng. [not completed]</TD>
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| 214 | <TD WIDTH="33%" VALIGN=TOP>
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| 215 | <P>
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| 216 | UCS, Suffolk, England</TD>
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| 217 | </TR>
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| 218 | <TR>
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| 219 | <TD WIDTH="33%" VALIGN=TOP>
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| 220 | <P>
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| 221 | 9/1988 - 6/1993</TD>
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| 222 | <TD WIDTH="33%" VALIGN=TOP>
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| 223 | <P>
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| 224 | British equivalent of a High School Diploma</TD>
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| 225 | <TD WIDTH="33%" VALIGN=TOP>
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| 226 | <P>
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| 227 | The Leys School, Cambridge, England</TD>
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| 228 | </TR>
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| 229 | </TABLE></P>
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| 230 | <P>
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| 231 | - outstanding personal and professional references, available upon
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| 232 | request or on the Web at http://www.mondorescue.com/skills.html</P>
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| 233 | <P>
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| 234 | - experienced in building and managing Linux and Windows
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| 235 | workstations, their hardware and their software</P>
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| 236 | <P>
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| 237 | - skilled in managing people and resources in a small business environment</P>
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| 238 | <P>
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| 239 | - highly skilled C/C++, Pascal, shell script, Delphi, Visual Basic programmer</P>
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| 240 | <P>
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| 241 | - web site developer/maintainer for several years</P>
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| 242 | <P>
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| 243 | - published author on Linux, cryptography, speech compression, VLF
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| 244 | radio, ...</P>
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| 245 | <P>
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| 246 | - black belt (shodan) in Shotokan karate since 1999</P>
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| 247 | <P>
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| 248 | - fluent in written and spoken French</P>
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| 249 | <H2 ALIGN=CENTER>
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| 250 | <A NAME="refs"></A>References</H2>
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| 251 | <P>
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| 252 | <A HREF="http://www.mondorescue.com">Mondo Rescue</A>, my <A HREF="feedback.html#usercomments">well-respected</A>
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| 253 | disaster recovery software, in the media</P>
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| 254 | <UL>
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| 255 | <LI CLASS="mvd-P">
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| 256 | <P>
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| 257 | June 2002's <A HREF="http://www.linux-magazin.de">Linux Magazine</A>
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| 258 | (German edition) - major article in the System Administration section</P>
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| 259 | <LI CLASS="mvd-P">
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| 260 | <P>
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| 261 | April 2002's <A HREF="http://www.samag.com/articles/2002/0204/">Sysadmin
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| 262 | Magazine</A> - recommended by Bryan J. Smith of the <A HREF="http://www.ieee.org">IEEE</A></P>
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| 263 | <LI CLASS="mvd-P">
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| 264 | <P>
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| 265 | December 2001's <A HREF="http://www.linuxjournal.com/search.php">Linux
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| 266 | Journal</A> - a four-page headlining article, following an honorable
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| 267 | mention in November's issue</P>
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| 268 | </UL>
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| 269 | <P>
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| 270 | Other former employers</P>
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| 271 | <UL>
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| 272 | <LI CLASS="mvd-P">
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| 273 | <P>
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| 274 | <A HREF="images/references/rockford.tif">Rockford Marks</A> -
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| 275 | military subcontractor</P>
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| 276 | <LI CLASS="mvd-P">
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| 277 | <P>
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| 278 | <A HREF="images/references/compumax.tif">Compumax</A> - I ran this
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| 279 | computer store for a year</P>
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| 280 | </UL>
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| 281 | <P>
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| 282 | The Carpenter's House (church) - reference from the Administrative Pastor</P>
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| 283 | <UL>
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| 284 | <LI CLASS="mvd-P">
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| 285 | <P>
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| 286 | <A HREF="images/references/carpenter 1.tif">page 1</A></P>
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| 287 | <LI CLASS="mvd-P">
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| 288 | <P>
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| 289 | <A HREF="images/references/carpenter 2.tif">page 2</A></P>
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| 290 | </UL>
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| 291 | <P>
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| 292 | WebMD - former employer</P>
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| 293 | <UL>
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| 294 | <LI CLASS="mvd-P">
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| 295 | <P>
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| 296 | <A HREF="images/references/cunningham.tif">reference from boss's
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| 297 | boss, Tony C., at WebMD</A></P>
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| 298 | <LI CLASS="mvd-P">
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| 299 | <P>
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| 300 | <A HREF="images/references/kimberly.tif">compliment via boss, Stacey
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| 301 | S., at WebMD</A></P>
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| 302 | <LI CLASS="mvd-P">
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| 303 | <P>
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| 304 | <A HREF="images/references/michigan health.tif">high praise from MI
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| 305 | Health Partners</A></P>
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| 306 | <LI CLASS="mvd-P">
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| 307 | <P>
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| 308 | <A HREF="images/references/valerie.tif">"Betty, Tabitha, and Hugo"</A></P>
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| 309 | <LI CLASS="mvd-P">
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| 310 | <P>
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| 311 | <A HREF="images/references/vitalworks.tif">High praise from VitalWorks</A>,
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| 312 | sent to my boss's boss and featuring a handwritten compliment from
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| 313 | the Vice President of WebMD TSD</P>
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| 314 | <LI CLASS="mvd-P">
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| 315 | <P>
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| 316 | WebMD call reviews / test scores <A HREF="images/references/webmd 1.tif">[1]</A> <A HREF="images/references/webmd 2.tif">[2]</A> <A HREF="images/references/webmd 3.tif">[3]</A> <A HREF="images/references/webmd 4.tif">[4]</A> <A HREF="images/references/webmd 5.tif">[5]</A> <A HREF="images/references/webmd 6.tif">[6]</A> <A HREF="images/references/webmd 7.tif">[7]</A></P>
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| 317 | </UL>
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| 318 | <P>
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| 319 | <!-- $MVD$:spaceretainer() --> </P>
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| 320 | <P>
|
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| 321 | <!-- $MVD$:spaceretainer() --> </P>
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| 322 | <P>
|
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| 323 | <!-- $MVD$:spaceretainer() --> </P>
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| 324 | <P>
|
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| 325 | <!-- $MVD$:spaceretainer() --> </P>
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| 326 | <P>
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| 327 | <!-- $MVD$:spaceretainer() --> </TD>
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| 328 | </TR>
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| 329 | <TR>
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| 330 | <TD WIDTH="14%" VALIGN=TOP></TD>
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| 331 | <TD WIDTH="86%" VALIGN=TOP>
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| 332 | <P ALIGN=RIGHT>
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| 333 | <I><FONT SIZE="1">Updated on June 4th, 2002</FONT></I></TD>
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| 334 | </TR>
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| 335 | </TABLE></P>
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| 336 | <P>
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| 337 |
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| 338 | </BODY>
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| 339 | </HTML>
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