E-mail: hugo.rabson@mondorescue.org

## Objective

To work in a fast-paced, dynamic environment where I provide technical support to our customers, while building my reputation as an I.T. professional.

## Technical Experience

3/2002 - Present | Consultant | Suffolk, England; TX, USA

Develop and maintain my software - http://www.mondorescue.org - and provide consultancy services to clients including one of the largest school divisions in Canada, employees of NASA's JPL, Hewlett-Packard (France and US), IBM, Reuters, Siemens, and various colleges in Europe and the Pacific. Nortel Networks licensed Mondo and incorporated it in a project of its own. Mondo is currently included in the Debian, Mandrake Linux, Sorceror and Gentoo distributions, with other vendors evaluating it with a view to its future inclusion in their products.

3/2001 - 11/2001 | Tech Support Analyst, WebMD | Nashville, TN, USA

Man the 877-GO-WEBMD call center. Take 75-100 calls per day - 50% more than average, thanks to the macros which I created to ease my interaction with the GTEDS mainframe. Work with confidential data and various data conversion tables on paper and on-line in order to fix claim submission/rejection issues. Escalate to Research Dept if necessary but troubleshoot solo whenever practicable within time constraints. Weekly evaluations put me in the 95th percentile of employees.

9/1999 - 10/2000 | Store Manager, Compumax Computers | LaVergne, TN, USA

Provide sales and after-sales service to new and existing customers. Manage the store's inventory, staff (additional staff sent from other stores as required), and track income and expenditure. Build, sell, repair, upgrade new+used PC's.

6/1999 - 9/1999 | CAD operator, Rockford Marks | Suffolk, England

Create a job control database application to facilitate automation and tracking of military equipment schematics. Transfer schematics from paper to Visio Technical. Track changes in accordance with applicable ISO ands BSI standards.

7/1997 - 6/1999 | Tech Support, The Word Factory | Suffolk, England

Support the company's I.T. infrastructure. Contribute to purchasing decisions. Write turnkey applications - including Delphi-based plug-ins for Microsoft Office - for 3rd parties under contract.

## Clerical Experience

12/2001 - 2/2002 | Customer Services, TXU Energi | Suffolk, England

Give feedback to 50-75 people per day who would contact our team about timescales, eligibility, etc. Our team - WarmFront - was under contract to fit new central heating and cavity loft insulation to homes in impoverished areas of England and Wales.

12001 - 4/2001 | A/R Clerk, Ingram Entertainment | LaVergne, TN, USA

Clerical/data entry duties - typing, filing, handling the telephone, etc. I also wrote some Excel spreadsheet macros to automate the process of tallying the shipping charges. The macros were then copied to my coworkers by my supervisor.

9/2000 - 12/2000 | I.T. Support Technician, TCH | Murfreesboro, TN, USA

Volunteer full-time at my local church while waiting for my work permit to arrive. Maintain the church's I.T. infrastructure - PC's, printers, fileserver, print server, etc. Respond to inquiries from parishioners by telephone and in person. Assist with day-to-day running of ministry. Design and implement the church's data backup regime.

## Managerial Experience

9/1999 - 9/2000 | Store Manager, Compumax | LaVergne, TN, USA

I supervised up to two full-time employees, depending on workload at the LaVergne store. I also kept in regular contact with the other stores, balancing stocks and workloads to benefit customers and cut waiting times.

## Qualifications and Skills

9/1996 - 6/1999 | Business Major (Law Minor) | UCS, Suffolk, England
9/1993 - 6/1995 | Sofware Eng. [not completed] | UCS, Suffolk, England
9/1988 - 6/1993 | British equivalent of a High School Diploma | The Leys School, Cambridge, England

- outstanding personal and professional references, available upon request or on the Web at http://www.mondorescue.com/skills.html

- experienced in building and managing Linux and Windows workstations, their hardware and their software

- skilled in managing people and resources in a small business environment

- highly skilled C/C++, Pascal, shell script, Delphi, Visual Basic programmer

- web site developer/maintainer for several years

- published author on Linux, cryptography, speech compression, VLF radio, ...

- black belt (shodan) in Shotokan karate since 1999

- fluent in written and spoken French

## References

Mondo Rescue, my well-respected disaster recovery software, in the media

- June 2002's Linux Magazine (German edition) - major article in the System Administration section

- April 2002's Sysadmin Magazine - recommended by Bryan J. Smith of the IEEE

- December 2001's Linux Journal - a four-page headlining article, following an honorable mention in November's issue

Other former employers

- Rockford Marks - military subcontractor

- Compumax - I ran this computer store for a year

The Carpenter's House (church) - reference from the Administrative Pastor

- page 1

- page 2

WebMD - former employer

- reference from boss's boss, Tony C., at WebMD

- compliment via boss, Stacey S., at WebMD

- high praise from MI Health Partners

- "Betty, Tabitha, and Hugo"

- High praise from VitalWorks, sent to my boss's boss and featuring a handwritten compliment from the Vice President of WebMD TSD

- WebMD call reviews / test scores [1] [2] [3] [4] [5] [6] [7]

Updated on June 4th, 2002