1 | E-mail: hugo.rabson@mondorescue.org</P>
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2 | <H2 ALIGN=CENTER>
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3 | Objective</H2>
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4 | <P>
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5 | To work in a fast-paced, dynamic environment where I provide
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6 | technical support to our customers, while building my reputation as
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7 | an I.T. professional.</P>
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8 | <H2 ALIGN=CENTER>
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9 | Technical Experience</H2>
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10 | <P>
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11 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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12 | <TR>
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13 | <TD WIDTH="33%" VALIGN=TOP>
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14 | <P>
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15 | 3/2002 - Present</TD>
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16 | <TD WIDTH="33%" VALIGN=TOP>
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17 | <P>
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18 | Consultant</TD>
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19 | <TD WIDTH="33%" VALIGN=TOP>
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20 | <P>
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21 | Suffolk, England; TX, USA</TD>
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22 | </TR>
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23 | </TABLE></P>
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24 | <P>
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25 | Develop and maintain my software - http://www.mondorescue.org - and
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26 | provide consultancy services to clients including one of the largest
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27 | school divisions in Canada, employees of NASA's JPL, Hewlett-Packard
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28 | (France and US), IBM, Reuters, Siemens, and various colleges in
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29 | Europe and the Pacific. Nortel Networks licensed Mondo and
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30 | incorporated it in a project of its own. Mondo is currently included
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31 | in the Debian, Mandrake Linux, Sorceror and Gentoo distributions, with other vendors
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32 | evaluating it with a view to its future inclusion in their products.</P>
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33 | <P>
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34 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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35 | <TR>
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36 | <TD WIDTH="33%" VALIGN=TOP>
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37 | <P>
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38 | 3/2001 - 11/2001</TD>
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39 | <TD WIDTH="33%" VALIGN=TOP>
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40 | <P>
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41 | Tech Support Analyst, WebMD</TD>
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42 | <TD WIDTH="33%" VALIGN=TOP>
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43 | <P>
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44 | Nashville, TN, USA</TD>
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45 | </TR>
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46 | </TABLE></P>
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47 | <P>
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48 | Man the 877-GO-WEBMD call center. Take 75-100 calls per day - 50%
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49 | more than average, thanks to the macros which I created to ease my
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50 | interaction with the GTEDS mainframe. Work with confidential data and
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51 | various data conversion tables on paper and on-line in order to fix
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52 | claim submission/rejection issues. Escalate to Research Dept if
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53 | necessary but troubleshoot solo whenever practicable within time
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54 | constraints. Weekly evaluations put me in the 95th percentile of employees.</P>
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55 | <P>
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56 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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57 | <TR>
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58 | <TD WIDTH="33%" VALIGN=TOP>
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59 | <P>
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60 | 9/1999 - 10/2000</TD>
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61 | <TD WIDTH="33%" VALIGN=TOP>
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62 | <P>
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63 | Store Manager, Compumax Computers</TD>
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64 | <TD WIDTH="33%" VALIGN=TOP>
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65 | <P>
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66 | LaVergne, TN, USA</TD>
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67 | </TR>
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68 | </TABLE></P>
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69 | <P>
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70 | Provide sales and after-sales service to new and existing customers.
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71 | Manage the store's inventory, staff (additional staff sent from other
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72 | stores as required), and track income and expenditure. Build, sell,
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73 | repair, upgrade new+used PC's.</P>
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74 | <P>
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75 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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76 | <TR>
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77 | <TD WIDTH="33%" VALIGN=TOP>
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78 | <P>
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79 | 6/1999 - 9/1999</TD>
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80 | <TD WIDTH="33%" VALIGN=TOP>
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81 | <P>
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82 | CAD operator, Rockford Marks</TD>
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83 | <TD WIDTH="33%" VALIGN=TOP>
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84 | <P>
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85 | Suffolk, England</TD>
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86 | </TR>
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87 | </TABLE></P>
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88 | <P>
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89 | Create a job control database application to facilitate automation
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90 | and tracking of military equipment schematics. Transfer schematics
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91 | from paper to Visio Technical. Track changes in accordance with
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92 | applicable ISO ands BSI standards.</P>
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93 | <P>
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94 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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95 | <TR>
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96 | <TD WIDTH="33%" VALIGN=TOP>
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97 | <P>
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98 | 7/1997 - 6/1999</TD>
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99 | <TD WIDTH="33%" VALIGN=TOP>
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100 | <P>
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101 | Tech Support, The Word Factory</TD>
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102 | <TD WIDTH="33%" VALIGN=TOP>
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103 | <P>
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104 | Suffolk, England</TD>
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105 | </TR>
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106 | </TABLE></P>
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107 | <P>
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108 | Support the company's I.T. infrastructure. Contribute to purchasing
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109 | decisions. Write turnkey applications - including Delphi-based
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110 | plug-ins for Microsoft Office - for 3rd parties under contract.</P>
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111 | <H2 ALIGN=CENTER>
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112 | Clerical Experience</H2>
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113 | <P>
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114 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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115 | <TR>
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116 | <TD WIDTH="33%" VALIGN=TOP>
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117 | <P>
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118 | 12/2001 - 2/2002</TD>
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119 | <TD WIDTH="33%" VALIGN=TOP>
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120 | <P>
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121 | Customer Services, TXU Energi</TD>
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122 | <TD WIDTH="33%" VALIGN=TOP>
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123 | <P>
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124 | Suffolk, England</TD>
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125 | </TR>
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126 | </TABLE></P>
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127 | <P>
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128 | Give feedback to 50-75 people per day who would contact our team
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129 | about timescales, eligibility, etc. Our team - WarmFront - was under
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130 | contract to fit new central heating and cavity loft insulation to
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131 | homes in impoverished areas of England and Wales.</P>
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132 | <P>
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133 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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134 | <TR>
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135 | <TD WIDTH="33%" VALIGN=TOP>
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136 | <P>
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137 | 12001 - 4/2001</TD>
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138 | <TD WIDTH="33%" VALIGN=TOP>
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139 | <P>
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140 | A/R Clerk, Ingram Entertainment</TD>
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141 | <TD WIDTH="33%" VALIGN=TOP>
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142 | <P>
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143 | LaVergne, TN, USA</TD>
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144 | </TR>
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145 | </TABLE></P>
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146 | <P>
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147 | Clerical/data entry duties - typing, filing, handling the telephone,
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148 | etc. I also wrote some Excel spreadsheet macros to automate the
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149 | process of tallying the shipping charges. The macros were then copied
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150 | to my coworkers by my supervisor.</P>
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151 | <P>
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152 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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153 | <TR>
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154 | <TD WIDTH="33%" VALIGN=TOP>
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155 | <P>
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156 | 9/2000 - 12/2000</TD>
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157 | <TD WIDTH="33%" VALIGN=TOP>
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158 | <P>
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159 | I.T. Support Technician, TCH</TD>
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160 | <TD WIDTH="33%" VALIGN=TOP>
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161 | <P>
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162 | Murfreesboro, TN, USA</TD>
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163 | </TR>
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164 | </TABLE></P>
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165 | <P>
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166 | Volunteer full-time at my local church while waiting for my work
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167 | permit to arrive. Maintain the church's I.T. infrastructure - PC's,
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168 | printers, fileserver, print server, etc. Respond to inquiries from
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169 | parishioners by telephone and in person. Assist with day-to-day
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170 | running of ministry. Design and implement the church's data backup regime.</P>
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171 | <H2 ALIGN=CENTER>
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172 | Managerial Experience</H2>
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173 | <P>
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174 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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175 | <TR>
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176 | <TD WIDTH="33%" VALIGN=TOP>
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177 | <P>
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178 | 9/1999 - 9/2000</TD>
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179 | <TD WIDTH="33%" VALIGN=TOP>
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180 | <P>
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181 | Store Manager, Compumax</TD>
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182 | <TD WIDTH="33%" VALIGN=TOP>
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183 | <P>
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184 | LaVergne, TN, USA</TD>
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185 | </TR>
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186 | </TABLE></P>
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187 | <P>
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188 | I supervised up to two full-time employees, depending on workload at
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189 | the LaVergne store. I also kept in regular contact with the other
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190 | stores, balancing stocks and workloads to benefit customers and cut
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191 | waiting times.</P>
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192 | <H2 ALIGN=CENTER>
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193 | Qualifications and Skills</H2>
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194 | <P>
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195 | <TABLE WIDTH="100%" CELLPADDING="2" CELLSPACING="0" BORDER="0">
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196 | <TR>
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197 | <TD WIDTH="33%" VALIGN=TOP>
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198 | <P>
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199 | 9/1996 - 6/1999</TD>
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200 | <TD WIDTH="33%" VALIGN=TOP>
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201 | <P>
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202 | Business Major (Law Minor)</TD>
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203 | <TD WIDTH="33%" VALIGN=TOP>
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204 | <P>
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205 | UCS, Suffolk, England</TD>
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206 | </TR>
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207 | <TR>
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208 | <TD WIDTH="33%" VALIGN=TOP>
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209 | <P>
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210 | 9/1993 - 6/1995</TD>
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211 | <TD WIDTH="33%" VALIGN=TOP>
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212 | <P>
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213 | Sofware Eng. [not completed]</TD>
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214 | <TD WIDTH="33%" VALIGN=TOP>
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215 | <P>
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216 | UCS, Suffolk, England</TD>
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217 | </TR>
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218 | <TR>
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219 | <TD WIDTH="33%" VALIGN=TOP>
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220 | <P>
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221 | 9/1988 - 6/1993</TD>
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222 | <TD WIDTH="33%" VALIGN=TOP>
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223 | <P>
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224 | British equivalent of a High School Diploma</TD>
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225 | <TD WIDTH="33%" VALIGN=TOP>
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226 | <P>
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227 | The Leys School, Cambridge, England</TD>
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228 | </TR>
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229 | </TABLE></P>
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230 | <P>
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231 | - outstanding personal and professional references, available upon
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232 | request or on the Web at http://www.mondorescue.com/skills.html</P>
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233 | <P>
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234 | - experienced in building and managing Linux and Windows
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235 | workstations, their hardware and their software</P>
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236 | <P>
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237 | - skilled in managing people and resources in a small business environment</P>
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238 | <P>
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239 | - highly skilled C/C++, Pascal, shell script, Delphi, Visual Basic programmer</P>
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240 | <P>
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241 | - web site developer/maintainer for several years</P>
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242 | <P>
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243 | - published author on Linux, cryptography, speech compression, VLF
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244 | radio, ...</P>
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245 | <P>
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246 | - black belt (shodan) in Shotokan karate since 1999</P>
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247 | <P>
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248 | - fluent in written and spoken French</P>
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249 | <H2 ALIGN=CENTER>
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250 | <A NAME="refs"></A>References</H2>
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251 | <P>
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252 | <A HREF="http://www.mondorescue.com">Mondo Rescue</A>, my <A HREF="feedback.html#usercomments">well-respected</A>
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253 | disaster recovery software, in the media</P>
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254 | <UL>
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255 | <LI CLASS="mvd-P">
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256 | <P>
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257 | June 2002's <A HREF="http://www.linux-magazin.de">Linux Magazine</A>
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258 | (German edition) - major article in the System Administration section</P>
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259 | <LI CLASS="mvd-P">
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260 | <P>
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261 | April 2002's <A HREF="http://www.samag.com/articles/2002/0204/">Sysadmin
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262 | Magazine</A> - recommended by Bryan J. Smith of the <A HREF="http://www.ieee.org">IEEE</A></P>
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263 | <LI CLASS="mvd-P">
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264 | <P>
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265 | December 2001's <A HREF="http://www.linuxjournal.com/search.php">Linux
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266 | Journal</A> - a four-page headlining article, following an honorable
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267 | mention in November's issue</P>
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268 | </UL>
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269 | <P>
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270 | Other former employers</P>
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271 | <UL>
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272 | <LI CLASS="mvd-P">
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273 | <P>
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274 | <A HREF="images/references/rockford.tif">Rockford Marks</A> -
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275 | military subcontractor</P>
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276 | <LI CLASS="mvd-P">
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277 | <P>
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278 | <A HREF="images/references/compumax.tif">Compumax</A> - I ran this
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279 | computer store for a year</P>
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280 | </UL>
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281 | <P>
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282 | The Carpenter's House (church) - reference from the Administrative Pastor</P>
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283 | <UL>
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284 | <LI CLASS="mvd-P">
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285 | <P>
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286 | <A HREF="images/references/carpenter 1.tif">page 1</A></P>
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287 | <LI CLASS="mvd-P">
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288 | <P>
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289 | <A HREF="images/references/carpenter 2.tif">page 2</A></P>
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290 | </UL>
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291 | <P>
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292 | WebMD - former employer</P>
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293 | <UL>
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294 | <LI CLASS="mvd-P">
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295 | <P>
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296 | <A HREF="images/references/cunningham.tif">reference from boss's
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297 | boss, Tony C., at WebMD</A></P>
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298 | <LI CLASS="mvd-P">
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299 | <P>
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300 | <A HREF="images/references/kimberly.tif">compliment via boss, Stacey
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301 | S., at WebMD</A></P>
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302 | <LI CLASS="mvd-P">
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303 | <P>
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304 | <A HREF="images/references/michigan health.tif">high praise from MI
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305 | Health Partners</A></P>
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306 | <LI CLASS="mvd-P">
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307 | <P>
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308 | <A HREF="images/references/valerie.tif">"Betty, Tabitha, and Hugo"</A></P>
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309 | <LI CLASS="mvd-P">
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310 | <P>
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311 | <A HREF="images/references/vitalworks.tif">High praise from VitalWorks</A>,
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312 | sent to my boss's boss and featuring a handwritten compliment from
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313 | the Vice President of WebMD TSD</P>
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314 | <LI CLASS="mvd-P">
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315 | <P>
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316 | WebMD call reviews / test scores <A HREF="images/references/webmd 1.tif">[1]</A> <A HREF="images/references/webmd 2.tif">[2]</A> <A HREF="images/references/webmd 3.tif">[3]</A> <A HREF="images/references/webmd 4.tif">[4]</A> <A HREF="images/references/webmd 5.tif">[5]</A> <A HREF="images/references/webmd 6.tif">[6]</A> <A HREF="images/references/webmd 7.tif">[7]</A></P>
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317 | </UL>
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318 | <P>
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319 | <!-- $MVD$:spaceretainer() --> </P>
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320 | <P>
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321 | <!-- $MVD$:spaceretainer() --> </P>
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322 | <P>
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323 | <!-- $MVD$:spaceretainer() --> </P>
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324 | <P>
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325 | <!-- $MVD$:spaceretainer() --> </P>
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326 | <P>
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327 | <!-- $MVD$:spaceretainer() --> </TD>
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328 | </TR>
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329 | <TR>
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330 | <TD WIDTH="14%" VALIGN=TOP></TD>
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331 | <TD WIDTH="86%" VALIGN=TOP>
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332 | <P ALIGN=RIGHT>
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333 | <I><FONT SIZE="1">Updated on June 4th, 2002</FONT></I></TD>
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334 | </TR>
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335 | </TABLE></P>
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336 | <P>
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337 |
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338 | </BODY>
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339 | </HTML>
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