source: branches/3.2/website/support.shtml @ 3530

Last change on this file since 3530 was 3530, checked in by bruno, 3 years ago

Replace hp.com addresses by hpe.com ones where it makes sense

File size: 4.9 KB
Line 
1<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
2<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" xml:lang="en" lang="en">
3  <head>
4<!--#include virtual="/head.shtml" -->
5  </head>
6  <body>
7          <!--#set var="curpage" value="support.shtml" -->
8<!--#include virtual="/top.shtml" -->
9<h1>Support around Mondo Rescue</h1>
10
11    <div class="h2-1">
12      <h2>Help yourself</h2>
13    </div>
14    <p>First, when you have an issue, please try to read the various log files that Mondo Rescue produces. 99% of the time, the error is described in it in clear text. Those file are:
15    <ul>
16            <li><tt>/var/log/mondoarchive.log</tt></li>
17            <li><tt>/var/log/mondorestore.log</tt></li>
18            <li><tt>/var/log/mindi.log</tt> (now included in the previous one if called from mondo)</li>
19    </ul></p>
20    <p>Feel free to compress them if their size is greater than 400kB - limit of the mailing list attachements size. And the preferred way is to provide them as multiple files compressed, rather than a compressed tar file if possible :-)</p>
21    <p>Second look at the <a href="/docs.shtml">Mondo Rescue documentation</a> and the extensive <a href="/docs/mondorescue-howto.html#FAQ">FAQ section</a> of the <a href="/docs/mondorescue-howto.html">Mondo Rescue HOWTO</a>, as a lot of good tip and tricks are provided there as well as in the Wiki's <a href="http://trac.mondorescue.org/wiki/FAQ">FAQ</a> and <a href="http://trac.mondorescue.org/wiki/Documentation">Documentation</a>.</p>
22    <p>Third look at the <a href="http://trac.mondorescue.org/">Mondo Rescue wiki</a> which may contain additional comments,and feel free to contribute by adding your remarks.</p>
23    <p>Fourth look at the <a href="http://sourceforge.net/mailarchive/forum.php?forum_name=mondo-devel">Mondo Rescue Mailing List Archives</a> (or this <a href="http://dir.gmane.org/gmane.linux.mondo.devel">Gmane</a> or <a href="http://n3.nabble.com/MondoRescue-Mailing-List-f679749.html">Nabble</a> mirror) as you're probably not the first with this problem. Or look at existing <a href="http://trac.mondorescue.org/newticket">bug reports</a>.</p>
24    <p>Fifth, if you're willing to help debugging the future Mondo Rescue versions, try the latest beta available under the <a href="ftp://ftp.mondorescue.org/test">test directory</a> of our ftp server.</p>
25    <p>Finally post on the <a href="mailto:mondo-devel_at_lists.sourceforge.net">Mondo Rescue Mailing List</a> if you did not find what you were looking for, as there are more than 400 users there who could help you, including dev team members. <b>But</b>, they can only help you if you provide at least the above mentioned <b>2 first log files</b>.</p>
26    <p>If your think you found a bug in Mondo Rescue, please <a href="http://trac.mondorescue.org/newticket">fill a bug report</a> and also include the log files.</p>
27    <p>Likely, if you wish Mondo Rescue had your dreamed new shiny function, feel free to create a <a href="http://trac.mondorescue.org/newticket">feature request</a>.</p>
28    <div class="h2-3">
29            <h2>Mondo Rescue Mailing Lists</h2>
30    </div>
31    <p>There are 4 mailing lists for the Mondo Rescue Community:</p>
32    <ul>
33            <li>The <a href="http://mondorescue.org/sympa/info/mondo-announce">Mondo Rescue Announce Mailing List</a> with low traffic dedicated to annoucements around Mondo Rescue.</li>
34            <li>The <a href="http://lists.sourceforge.net/mailman/listinfo/mondo-devel">Mondo Rescue Mailing List</a> with most of the traffic dedicated to discussions around Mondo Rescue.</li>
35    </ul>
36    <div class="h2-5">
37            <h2>Professional support services</h2>
38    </div>
39    <p>For commercial support contracts for Mondo Rescue please contact one of the following companies:
40    <ul>
41            <li><b><a href="http://www.linagora.com/en">Linagora</a></b> (France) - Contact: <a href="mailto:support_at_linagora.com">Support Service</a></li>
42            <li><b><a href="http://www.tc2l.ca">TC2L</a></b> (Canada) - Contact: <a href="mailto:contact_at_tc2l.ca">Support Service</a></li>
43            <li><b><a href="http://www.miraclelinux.com">Miracle</a></b> (Japan) - Contact: <a href="mailto:robert_at_.miraclelinux.com">Support Service</a></li>
44            <li><b><a href="http://www.hpe.com/linux">Hewlett Packard Enterprise</a></b> (EMEA) - Contact: <a href="mailto:mondo_at_hpe.com">TS organization</a></li>
45    </ul></p>
46    <p>For commercial enhancement and consulting services around Mondo Rescue,
47    please contact one of the following companies:
48    <ul>
49            <li><b><a href="http://www.hpe.com/linux">Hewlett Packard Enterprise</a></b> - Contact: <a href="mailto:pingouin_at_hpe.com">Free, Libre and Open Source Expertise Center</a></li>
50            <li><b><a href="http://www.harmsconsulting.com/main.html">Harms Consulting</a></b> - Contact: <a href="mailto:info_at_harmsconsulting.com">Consulting Department</a></li>
51            <li><b><a href="http://www.instalinux.com/consulting.php">Instalinux Consulting</a></b> - Contact: <a href="mailto:chris_at_instalinux.com">Chris</a></li>
52    </ul></p>
53<!--#include virtual="/bottom.shtml" -->
54   
55  </body>
56</html>
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