source: MondoRescue/branches/3.2/website/support.shtml

Last change on this file was 3575, checked in by Bruno Cornec, 8 years ago
  • Fix an error in the support web page for referring to report list (Mateusz Konieczny)
File size: 4.9 KB
Line 
1<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
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6 <body>
7 <!--#set var="curpage" value="support.shtml" -->
8<!--#include virtual="/top.shtml" -->
9<h1>Support around Mondo Rescue</h1>
10
11 <div class="h2-1">
12 <h2>Help yourself</h2>
13 </div>
14 <p>First, when you have an issue, please try to read the various log files that Mondo Rescue produces. 99% of the time, the error is described in it in clear text. Those file are:
15 <ul>
16 <li><tt>/var/log/mondoarchive.log</tt></li>
17 <li><tt>/var/log/mondorestore.log</tt></li>
18 <li><tt>/var/log/mindi.log</tt> (now included in the previous one if called from mondo)</li>
19 </ul></p>
20 <p>Feel free to compress them if their size is greater than 400kB - limit of the mailing list attachements size. And the preferred way is to provide them as multiple files compressed, rather than a compressed tar file if possible :-)</p>
21 <p>Second look at the <a href="/docs.shtml">Mondo Rescue documentation</a> and the extensive <a href="/docs/mondorescue-howto.html#FAQ">FAQ section</a> of the <a href="/docs/mondorescue-howto.html">Mondo Rescue HOWTO</a>, as a lot of good tip and tricks are provided there as well as in the Wiki's <a href="http://trac.mondorescue.org/wiki/FAQ">FAQ</a> and <a href="http://trac.mondorescue.org/wiki/Documentation">Documentation</a>.</p>
22 <p>Third look at the <a href="http://trac.mondorescue.org/">Mondo Rescue wiki</a> which may contain additional comments,and feel free to contribute by adding your remarks.</p>
23 <p>Fourth look at the <a href="http://sourceforge.net/mailarchive/forum.php?forum_name=mondo-devel">Mondo Rescue Mailing List Archives</a> (or this <a href="http://dir.gmane.org/gmane.linux.mondo.devel">Gmane</a> or <a href="http://n3.nabble.com/MondoRescue-Mailing-List-f679749.html">Nabble</a> mirror) as you're probably not the first with this problem. Or look at existing <a href="http://trac.mondorescue.org/report/3">bug reports</a>.</p>
24 <p>Fifth, if you're willing to help debugging the future Mondo Rescue versions, try the latest beta available under the <a href="ftp://ftp.mondorescue.org/test">test directory</a> of our ftp server.</p>
25 <p>Finally post on the <a href="mailto:mondo-devel_at_lists.sourceforge.net">Mondo Rescue Mailing List</a> if you did not find what you were looking for, as there are more than 400 users there who could help you, including dev team members. <b>But</b>, they can only help you if you provide at least the above mentioned <b>2 first log files</b>.</p>
26 <p>If your think you found a bug in Mondo Rescue, please <a href="http://trac.mondorescue.org/newticket">fill a bug report</a> and also include the log files.</p>
27 <p>Likely, if you wish Mondo Rescue had your dreamed new shiny function, feel free to create a <a href="http://trac.mondorescue.org/newticket">feature request</a>.</p>
28 <div class="h2-3">
29 <h2>Mondo Rescue Mailing Lists</h2>
30 </div>
31 <p>There are 4 mailing lists for the Mondo Rescue Community:</p>
32 <ul>
33 <li>The <a href="http://mondorescue.org/sympa/info/mondo-announce">Mondo Rescue Announce Mailing List</a> with low traffic dedicated to annoucements around Mondo Rescue.</li>
34 <li>The <a href="http://lists.sourceforge.net/mailman/listinfo/mondo-devel">Mondo Rescue Mailing List</a> with most of the traffic dedicated to discussions around Mondo Rescue.</li>
35 </ul>
36 <div class="h2-5">
37 <h2>Professional support services</h2>
38 </div>
39 <p>For commercial support contracts for Mondo Rescue please contact one of the following companies:
40 <ul>
41 <li><b><a href="http://www.linagora.com/en">Linagora</a></b> (France) - Contact: <a href="mailto:support_at_linagora.com">Support Service</a></li>
42 <li><b><a href="http://www.tc2l.ca">TC2L</a></b> (Canada) - Contact: <a href="mailto:contact_at_tc2l.ca">Support Service</a></li>
43 <li><b><a href="http://www.miraclelinux.com">Miracle</a></b> (Japan) - Contact: <a href="mailto:robert_at_.miraclelinux.com">Support Service</a></li>
44 <li><b><a href="http://www.hpe.com/linux">Hewlett Packard Enterprise</a></b> (EMEA) - Contact: <a href="mailto:mondo_at_hpe.com">TS organization</a></li>
45 </ul></p>
46 <p>For commercial enhancement and consulting services around Mondo Rescue,
47 please contact one of the following companies:
48 <ul>
49 <li><b><a href="http://www.hpe.com/linux">Hewlett Packard Enterprise</a></b> - Contact: <a href="mailto:pingouin_at_hpe.com">Free, Libre and Open Source Expertise Center</a></li>
50 <li><b><a href="http://www.harmsconsulting.com/main.html">Harms Consulting</a></b> - Contact: <a href="mailto:info_at_harmsconsulting.com">Consulting Department</a></li>
51 <li><b><a href="http://www.instalinux.com/consulting.php">Instalinux Consulting</a></b> - Contact: <a href="mailto:chris_at_instalinux.com">Chris</a></li>
52 </ul></p>
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