source: MondoRescue/branches/2.2.9/website/support.shtml@ 2155

Last change on this file since 2155 was 2155, checked in by Bruno Cornec, 15 years ago

backup of mondorescue web site and update of support Web page for Miracle and HP

File size: 4.8 KB
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1<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
2<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" xml:lang="en" lang="en">
3 <head>
4<!--#include virtual="/head.shtml" -->
5 </head>
6 <body>
7 <!--#set var="curpage" value="support.shtml" -->
8<!--#include virtual="/top.shtml" -->
9<h1>Support around Mondo Rescue</h1>
10
11 <div class="h2-1">
12 <h2>Help yourself</h2>
13 </div>
14 <p>First, when you have an issue, please try to read the various log files that Mondo Rescue produces. 99% of the time, the error is described in it in clear text. Those file are:
15 <ul>
16 <li><tt>/var/log/mondoarchive.log</tt></li>
17 <li><tt>/var/log/mondorestore.log</tt></li>
18 <li><tt>/var/log/mindi.log</tt> (now included in the previous one if called from mondo)</li>
19 </ul></p>
20 <p>Feel free to compress them if their size is greater than 400kB - limit of the mailing list attachements size. And the preferred way is to provide them as multiple files compressed, rather than a compressed tar file if possible :-)</p>
21 <p>Second look at the <a href="/docs.shtml">Mondo Rescue documentation</a> and the extensive FAQ section of the Mondo Rescue HOWTO, as a lot of good tip and tricks are provided there.</p>
22 <p>Third look at the <a href="http://trac.mondorescue.org/">Mondo Rescue wiki</a> which may contain additional comments,and feel free to contribute by adding your remarks.</p>
23 <p>Fourth look at the <a href="http://sourceforge.net/mailarchive/forum.php?forum_name=mondo-devel">Mondo Rescue Mailing List Archives</a> as you're probably not the first with this problem. Or look at existing <a href="http://trac.mondorescue.org/newticket">bug reports</a>.</p>
24 <p>Fifth, if you're willing to help debugging the future Mondo Rescue versions, try the latest beta available under the <a href="ftp://ftp.mondorescue.org/test">test directory</a> of our ftp server.</p>
25 <p>Finally post on the <a href="mailto:mondo-devel_at_lists.sourceforge.net">Mondo Rescue Mailing List</a> if you did not find what you were looking for, as there are more than 400 users there who could help you, including dev team members. <b>But</b>, they can only help you if your provide at least the above mentioned <b>2 first log files</b>.</p>
26 <p>If your think you found a bug in Mondo Rescue, please <a href="http://trac.mondorescue.org/newticket">fill a bug report</a> and also include the log files.</p>
27 <p>Likely, if you wish Mondo Rescue had your dreamed new shiny function, feel free to create a <a href="http://trac.mondorescue.org/newticket">feature request</a>.</p>
28 <div class="h2-3">
29 <h2>Mondo Rescue Mailing Lists</h2>
30 </div>
31 <p>There are 4 mailing lists for the Mondo Rescue Community:</p>
32 <ul>
33 <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-announce">Mondo Rescue Announce Mailing List</a> with low traffic dedicated to annoucements around Mondo Rescue.</li>
34 <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-ia64">Mondo Rescue Itanium (aka ia64) Mailing List</a> with moderate traffic dedicated to discussions around Mondo Rescue port on the Intel Itanium processor based systems.</li>
35 <li>The <a href="http://lists.sourceforge.net/mailman/listinfo/mondo-devel">Mondo Rescue Mailing List</a> with most of the traffic dedicated to discussions around Mondo Rescue.</li>
36 <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-devel">Mondo Rescue Developpers Mailing List</a> with moderate traffic dedicated to discussions between Mondo Rescue developpers.</li>
37 </ul>
38 <div class="h2-5">
39 <h2>Professional support services</h2>
40 </div>
41 <p>For commercial support contracts for Mondo Rescue please contact one of the following companies:
42 <ul>
43 <li><b><a href="http://www.linagora.com/en">Linagora</a></b> (France) - Contact: <a href="mailto:support_at_linagora.com">Support Service</a></li>
44 <li><b><a href="http://www.tc2l.ca">TC2L</a></b> (Canada) - Contact: <a href="mailto:contact_at_tc2l.ca">Support Service</a></li>
45 <li><b><a href="http://www.miraclelinux.com">Miracle</a></b> (Japan) - Contact: <a href="mailto:robert_at_.miraclelinux.com">Support Service</a></li>
46 <li><b><a href="http://www.hp.com/linux">Hewlett-Packard</a></b> (EMEA) - Contact: <a href="mailto:mondo_at_hp.com">TS organization</a></li>
47 </ul></p>
48 <p>For commercial enhancement and consulting services around Mondo Rescue,
49 please contact one of the following companies:
50 <ul>
51 <li><b><a href="http://www.hp.com/linux">Hewlett-Packard</a></b> - Contact: <a href="mailto:pingouin_at_hp.com">Free, Libre and Open Source Expertise Center</a></li>
52 <li><b><a href="http://www.harmsconsulting.com/main.html">Harms Consulting</a></b> - Contact: <a href="mailto:info_at_harmsconsulting.com">Consulting Department</a></li>
53 </ul></p>
54<!--#include virtual="/bottom.shtml" -->
55
56 </body>
57</html>
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