| [358] | 1 | <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
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| 2 | <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" xml:lang="en" lang="en">
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| 3 | <head>
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| [368] | 4 | <!--#include virtual="/head.shtml" -->
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| [358] | 5 | </head>
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| 6 | <body>
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| [396] | 7 | <!--#set var="curpage" value="support.shtml" -->
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| [368] | 8 | <!--#include virtual="/top.shtml" -->
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| 9 | <h1>Support around Mondo Rescue</h1>
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| [358] | 10 |
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| [368] | 11 | <div class="h2-1">
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| 12 | <h2>Help yourself</h2>
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| [358] | 13 | </div>
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| [368] | 14 | <p>First, when you have an issue, please try to read the various log files that Mondo Rescue produces. 99% of the time, the error is described in it in clear text. Those file are:
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| 15 | <ul>
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| [1315] | 16 | <li><tt>/var/log/mondoarchive.log</tt></li>
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| 17 | <li><tt>/var/log/mindi.log</tt> (now included in the previous one if called from mondo)</li>
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| 18 | <li><tt>/var/log/mondorestore.log</tt></li>
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| [368] | 19 | </ul></p>
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| 20 | <p>Second look at the <a href="/docs.shtml">Mondo Rescue documentation</a> and the extensive FAQ section of the Mondo Rescue HOWTO, as a lot of good tip and tricks are provided there.</p>
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| [785] | 21 | <p>Third look at the <a href="http://trac.mondorescue.org/">Mondo Rescue wiki</a> which may contain additional comments,and feel free to contribute by adding your remarks.</p>
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| [1502] | 22 | <p>Fourth look at the <a href="http://sourceforge.net/mailarchive/forum.php?forum_name=mondo-devel">Mondo Rescue Mailing List Archives</a> as you're probably not the first with this problem.</p>
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| [1492] | 23 | <p>Finally post on the <a href="mailto:mondo-devel_at_lists.sourceforge.net">Mondo Rescue Mailing List</a> if you did not find what you were looking for, as there are more than 400 users there who could help you, including dev team members. <b>But</b>, they can only help you if your provide at least the above mentioned <b>2 first log files</b>.</p>
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| [785] | 24 | <p>If your think you found a bug in Mondo Rescue, please <a href="http://trac.mondorescue.org/newticket">fill a bug report</a> and also include the log files.</p>
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| [926] | 25 | <p>Likely, if you wish Mondo Rescue had your dreamed new shiny function, feel free to create a <a href="http://trac.mondorescue.org/newticket">feature request</a>.</p>
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| [368] | 26 | <div class="h2-3">
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| 27 | <h2>Mondo Rescue Mailing Lists</h2>
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| 28 | </div>
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| 29 | <p>There are 4 mailing lists for the Mondo Rescue Community:</p>
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| 30 | <ul>
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| [369] | 31 | <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-announce">Mondo Rescue Announce Mailing List</a> with low traffic dedicated to annoucements around Mondo Rescue.</li>
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| 32 | <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-ia64">Mondo Rescue Itanium (aka ia64) Mailing List</a> with moderate traffic dedicated to discussions around Mondo Rescue port on the Intel Itanium processor based systems.</li>
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| 33 | <li>The <a href="http://lists.sourceforge.net/mailman/listinfo/mondo-devel">Mondo Rescue Mailing List</a> with most of the traffic dedicated to discussions around Mondo Rescue.</li>
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| 34 | <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-devel">Mondo Rescue Developpers Mailing List</a> with moderate traffic dedicated to discussions between Mondo Rescue developpers.</li>
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| [368] | 35 | </ul>
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| 36 | <div class="h2-5">
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| 37 | <h2>Professional support services</h2>
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| 38 | </div>
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| [386] | 39 | <p>For commercial support contracts for Mondo Rescue please contact one of the following companies:
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| [368] | 40 | <ul>
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| [905] | 41 | <li><b><a href="http://www.linagora.com/en">Linagora</a></b> (France) - Contact: <a href="mailto:support_at_linagora.com">Support Service</a></li>
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| 42 | <li><b><a href="http://www.tc2l.ca">TC2L</a></b> (Canada) - Contact: <a href="mailto:contact_at_tc2l.ca">Support Service</a></li>
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| [368] | 43 | </ul></p>
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| [373] | 44 | <p>For commercial enhancement and consulting services around Mondo Rescue,
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| [386] | 45 | please contact one of the following companies:
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| [368] | 46 | <ul>
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| [373] | 47 | <li><b><a href="http://www.hp.com/linux">Hewlett-Packard</a></b> - Contact: <a href="mailto:pingouin_at_hp.com">Free, Libre and Open Source Expertise Center</a></li>
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| [369] | 48 | <li><b><a href="http://www.harmsconsulting.com/main.html">Harms Consulting</a></b> - Contact: <a href="mailto:info_at_harmsconsulting.com">Consulting Department</a></li>
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| [368] | 49 | </ul></p>
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| 50 | <!--#include virtual="/bottom.shtml" -->
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| 51 |
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| [358] | 52 | </body>
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| 53 | </html>
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