| 1 | <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
|
|---|
| 2 | <html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" xml:lang="en" lang="en">
|
|---|
| 3 | <head>
|
|---|
| 4 | <!--#include virtual="/head.shtml" -->
|
|---|
| 5 | </head>
|
|---|
| 6 | <body>
|
|---|
| 7 | <!--#set var="curpage" value="support.shtml" -->
|
|---|
| 8 | <!--#include virtual="/top.shtml" -->
|
|---|
| 9 | <h1>Support around Mondo Rescue</h1>
|
|---|
| 10 |
|
|---|
| 11 | <div class="h2-1">
|
|---|
| 12 | <h2>Help yourself</h2>
|
|---|
| 13 | </div>
|
|---|
| 14 | <p>First, when you have an issue, please try to read the various log files that Mondo Rescue produces. 99% of the time, the error is described in it in clear text. Those file are:
|
|---|
| 15 | <ul>
|
|---|
| 16 | <li><tt>/var/log/mondoarchive.log</tt></li>
|
|---|
| 17 | <li><tt>/var/log/mindi.log</tt> (now included in the previous one if called from mondo)</li>
|
|---|
| 18 | <li><tt>/var/log/mondorestore.log</tt></li>
|
|---|
| 19 | </ul></p>
|
|---|
| 20 | <p>Second look at the <a href="/docs.shtml">Mondo Rescue documentation</a> and the extensive FAQ section of the Mondo Rescue HOWTO, as a lot of good tip and tricks are provided there.</p>
|
|---|
| 21 | <p>Third look at the <a href="http://trac.mondorescue.org/">Mondo Rescue wiki</a> which may contain additional comments,and feel free to contribute by adding your remarks.</p>
|
|---|
| 22 | <p>Fourth look at the <a href="http://sourceforge.net/mailarchive/forum.php?forum_id=5086">Mondo Rescue Mailing List Archives</a> as you're probably not the first with this problem.</p>
|
|---|
| 23 | <p>Finally post on the <a href="mailto:mondo-devel_at_lists.sourceforge.net">Mondo Rescue Mailing List</a> if you did not find what you were looking for, as there are more than 400 users there who could help you, including dev team members. <b>But</b>, they can only help you if your provide at least the above mentionned <b>2 first log files</b>.</p>
|
|---|
| 24 | <p>If your think you found a bug in Mondo Rescue, please <a href="http://trac.mondorescue.org/newticket">fill a bug report</a> and also include the log files.</p>
|
|---|
| 25 | <p>Likely, if you wish Mondo Rescue had your dreamed new shiny function, feel free to create a <a href="http://trac.mondorescue.org/newticket">feature request</a>.</p>
|
|---|
| 26 | <div class="h2-3">
|
|---|
| 27 | <h2>Mondo Rescue Mailing Lists</h2>
|
|---|
| 28 | </div>
|
|---|
| 29 | <p>There are 4 mailing lists for the Mondo Rescue Community:</p>
|
|---|
| 30 | <ul>
|
|---|
| 31 | <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-announce">Mondo Rescue Announce Mailing List</a> with low traffic dedicated to annoucements around Mondo Rescue.</li>
|
|---|
| 32 | <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-ia64">Mondo Rescue Itanium (aka ia64) Mailing List</a> with moderate traffic dedicated to discussions around Mondo Rescue port on the Intel Itanium processor based systems.</li>
|
|---|
| 33 | <li>The <a href="http://lists.sourceforge.net/mailman/listinfo/mondo-devel">Mondo Rescue Mailing List</a> with most of the traffic dedicated to discussions around Mondo Rescue.</li>
|
|---|
| 34 | <li>The <a href="https://lists.berlios.de/mailman/listinfo/mondorescue-devel">Mondo Rescue Developpers Mailing List</a> with moderate traffic dedicated to discussions between Mondo Rescue developpers.</li>
|
|---|
| 35 | </ul>
|
|---|
| 36 | <div class="h2-5">
|
|---|
| 37 | <h2>Professional support services</h2>
|
|---|
| 38 | </div>
|
|---|
| 39 | <p>For commercial support contracts for Mondo Rescue please contact one of the following companies:
|
|---|
| 40 | <ul>
|
|---|
| 41 | <li><b><a href="http://www.linagora.com/en">Linagora</a></b> (France) - Contact: <a href="mailto:support_at_linagora.com">Support Service</a></li>
|
|---|
| 42 | <li><b><a href="http://www.tc2l.ca">TC2L</a></b> (Canada) - Contact: <a href="mailto:contact_at_tc2l.ca">Support Service</a></li>
|
|---|
| 43 | </ul></p>
|
|---|
| 44 | <p>For commercial enhancement and consulting services around Mondo Rescue,
|
|---|
| 45 | please contact one of the following companies:
|
|---|
| 46 | <ul>
|
|---|
| 47 | <li><b><a href="http://www.hp.com/linux">Hewlett-Packard</a></b> - Contact: <a href="mailto:pingouin_at_hp.com">Free, Libre and Open Source Expertise Center</a></li>
|
|---|
| 48 | <li><b><a href="http://www.harmsconsulting.com/main.html">Harms Consulting</a></b> - Contact: <a href="mailto:info_at_harmsconsulting.com">Consulting Department</a></li>
|
|---|
| 49 | </ul></p>
|
|---|
| 50 | <!--#include virtual="/bottom.shtml" -->
|
|---|
| 51 |
|
|---|
| 52 | </body>
|
|---|
| 53 | </html>
|
|---|
